BT700 USB Adapter update grayed out

[Marj0322]

Hello Support,

I cannot update my BT700 USB Adapter for my Poly Voyager Focus 2 Series.

The upgrade button is grayed out and I am getting an error message that an upgrade cannot be performed during a call.

I am not even using my headset. I do not see an option to manually upgrade either.

Can someone help?

[M_Salman · Accepted solution]

Hi @Marj0322, Welcome to Poly HP Support Community.  
 

Kindly try to re-install the poly lens application, and then try to update the USB adaptor and make sure the USB adaptor is not paired with the headset during the upgrade.
 

If the issue still exists, kindly try the Plantronics Hub application to update the USB adaptor. Follow the below link to download Plantronics hub application

PLANTRONICS HUB FOR WINDOWS/MAC Product Information | HP® Support

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman

[Marj0322]

Hello Salman,

That helps me resolve  my problem.

Thank you so much. I appreciate it!