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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎11-01-2023 11:05 AM

HP Recommended
Product: BT700
Operating System: Other

I can see the update available in the Poly App but I am getting an error when attempting to update:

 

"Software Update Failed Uh oh. We have a problem, The software update didn't successfully complete."

 

Attempting to update from 0.0.550.3389 to 0.0.852.4301

Tags (2)
11 REPLIES 11

‎11-02-2023 07:09 AM

HP Recommended

Hi,

Welcome to the HP Poly Community!

 

Please follow the below troubleshooting steps:

  1. Connect the BT700 directly to the PC USB port and avoid using a docking station.
  2. Ensure your internet speed is stable.
  3. Try uninstalling and reinstalling the Poly Lens application.
  4. Try updating the BT700 using a different PC.

Regards,
Prajwal

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‎11-02-2023 11:06 AM

HP Recommended

Same issue. BT700 directly connected to my HP Elitebook, latest version of Poly Lens.

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‎11-02-2023 01:42 PM - edited ‎11-02-2023 01:45 PM

HP Recommended

Hello @cat1234567 ,

 

welcome to the HP Poly community.

 

  1. What Poly Lens Desktop Version
  2. What Poly Headset connected to BT700
  3. What OS Windows 10 or 11

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-08-2023 05:20 AM

HP Recommended

Same error from my side....any news guys?

Was this reply helpful? Yes No

‎12-08-2023 07:01 AM

HP Recommended

Hello @Nogueira_Vini ,

 

welcome to the HP Poly community.

 

If not already done so I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-10-2023 10:06 PM

HP Recommended

Same error from my side....any news guys?

 

i check on diferent PCs, reinstaled a Poly Lens App

 

I tried but not works on 0% update error, i check a poly less app current software version 218 to avaliable version 0.0.852.4321 

Was this reply helpful? Yes No

‎12-11-2023 12:28 AM

HP Recommended

Hello @RicardoM1 ,

 

welcome to the HP Poly community.

 

If not already done so I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-11-2023 07:12 AM

HP Recommended

Hello @cat1234567 , @RicardoM1 , @Nogueira_Vini  or @JDeRose 

 

if not already done please open a support ticket and quote 5112595676 / HSFWN-5509

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-11-2023 07:16 AM

HP Recommended

Done! Now it's working!

BUT...

I performed the update using "Plantronics hub". With Poly app did not work.

1 person found this reply helpful
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