Background noice

DavidNswe · ‎05-17-2026

I recently bought a Poly vLegend 50 and the background noice during conversations is annoying for the one in the opposite end. Previous models block out all noice, but this new one lets to much noice through! Is there a way around this? Can't find any option in the settings! The phone it's connected to is an Samsung S26 Ultra.

Meghana_10 · ‎05-18-2026

Hello @DavidNswe, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly Voyager Legend 50.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Could you please try the headset with a different mobile phone or a PC?

2. Could you please connect the headset to the PC and check for any firmware updates and update them?

3. Could you please restore the headset settings to default on the HP Poly Studio application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.

4. Could you please confirm if the provided USB dongle is connected to the PC?

5. Please reset the sensors and try disabling the sensors.

Reset the sensors

1. To test the sensors, press the Call button while wearing the headset.

A talk time voice alert means sensors are working. A tone or lack of voice prompts means sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to a USB cable and plug the cable into your computer's USB port or an AC wall adapter (not included). Then place the headset on a flat, non-metallic surface for more than 10 seconds.

Disable sensors

1. Disable your headset smart sensors in HP Poly Studio or by using a button press while your headset is idle.

2. Simultaneously press and hold the Call and Mute buttons for 5 seconds. You hear "smart sensors off” when the sensors are disabled.

Take care and have an amazing day!

I'm an HP Employee.

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