Can't update Firmware using Plantronics Hub

[TripleJ2001]

I can't update the firmware of any Plantronics device using the Plantronics Hub software. The software runs and tells me that a firmware update is available, but when I select the option to update, I get an error saying 'Update Unsuccessful. Unable to download archive file. Please check your network connection and try again'. 

This isn't an internet problem at all - it would appear to be something at the back end. When I use a traffic manager to inspect the traffic, the error I get is '403 request could not be satisfied'
It appears to be using a content delivery network to host the content - the host name it is using is: cloudfront.net 
The Cloud front error I can see in the response is: 'We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error'. 

Can HP please look into this and correct it? It's not related to the one specific firmware I'm trying to download as I've tried two different devices and they both fail with the same error.

[M_Salman]

Hi @TripleJ2001 Welcome to Poly HP Support Community.  

Please utilize the Poly Lens application to manage units and update the firmware of Poly devices. The link is provided below.

https://www.hp.com/us-en/poly/software-and-services/software/poly-lens/app.html?msockid=3544cb1d5214... 

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman