My POLY Voyager Focus 2 stopped being able to MUTE

[jnova32]

My NEW Poly Voyager Focus 2 headset just stopped muting.  When I click the red button or flip the boom to the up position it does NOT mute nor does it say "muted".  Please help! 

[M_Salman · Accepted solution]

Hi @jnova32, Welcome to Poly HP Support Community.  

I'm sorry to hear about the issue you're experiencing with your Voyager Focus UC headset. I completely understand how important it is to have your headset working reliably, and I'm here to help you resolve this as smoothly as possible.
 

To start, I kindly request you to try the following troubleshooting steps:
 

1. Update the headset firmware using the Poly Lens application on your PC.
2. Disable or reset the headset’s wearing sensors to ensure they're functioning correctly.
3. Make sure the headset is set as the default audio device on both your PC and your softphone.
4. Perform a headset reset using the Poly Lens application.
    

If the issue still persists after these steps, please try connecting the headset to a different device. This can help isolate whether the issue is with the headset or the original system.
 

If you're still experiencing difficulties, I recommend contacting HP Support for further assistance. Our Support Engineers are well-equipped to take it from here and help you find a resolution. You can reach HP Support through the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman