PLT FOCUS UC BT8700 keeps cutting out

[zeeheadkay]

When I am on a teams call, the audio completely cuts out.

[M_Salman]

Hello @zeeheadkay, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly device.
 

I'm sorry to hear you're experiencing issues with your Voyager Focus UC headset. I completely understand how important it is to have a reliable headset, especially when it's essential for your daily communication.

To help resolve the issue, I recommend following the troubleshooting steps below:

• Install the Poly Lens application on your PC, and ensure that Microsoft Teams is selected as the default softphone in the Poly Lens settings.
• Check for firmware updates and update the headset using the Poly Lens application.
• Ensure the headset is set as the default audio device on both your PC and any softphone applications.
• Reset the headset via the Poly Lens application to restore default settings.

These steps often resolve common issues and help improve performance. Please give them a try and let us know.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @zeeheadkay,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[M_Salman]

Hi  @zeeheadkay  , 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

@zeeheadkay 

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman