Poly Voyager 4320 headset can be configured to listen to music from one phone while simultaneously b

[Abb654]

Can the Poly Voyager 4320 headset still be configured to listen to music from one phone while simultaneously being available to take calls from a second phone.  Support told me this feature was removed 😞  Worked great in past.  Seems now I can only connect to one phone at a time.  Any other headsets out that that can still do this?  I have two iPhones.  It used to work great for years then in early September seems to have stopped being able to connect to the two phones (one to play music on to received calls).  I know you can do this if one device is a computer but that is not permitted at my work.  Has mad my work days less enjoyable and more of a hassle.

Yes, the Poly Voyager 4320 headset can be configured to listen to music from one phone while simultaneously being available to take calls from a second phone. This is possible due to its multipoint connectivity feature, which allows it to connect to two Bluetooth devices at the same time. 

How it works

The headset manages the connection and switches between devices automatically based on the activity.

• Default audio source: The headset will stream music from the phone you start playing it on.
• Automatic switching: If a call comes in on the second connected phone, the headset will pause the music and switch the audio over to the phone call. When the call ends, the audio will automatically switch back, and you can resume your music.
• Prioritizing calls: The headset gives priority to incoming calls, so you don't have to manually switch your connection to answer a call. 

Setup steps

1. Pair with the first phone:
   • Put your Voyager 4320 into pairing mode by sliding and holding the power switch until you hear "pairing" and the LEDs flash red and blue.
   • Enable Bluetooth on your first phone and select "Poly V43XX Series" from the list of available devices to complete the pairing.
2. Pair with the second phone:
   • With the first phone still connected, put the headset back into pairing mode.
   • On your second phone, navigate to your Bluetooth settings and select the headset to pair it.
3. Confirm the connection: Once both devices are paired, the headset can maintain two active connections simultaneously. You can verify the active connections in your phone's Bluetooth settings.
4. Start using both phones: You can now start listening to music on one phone. The headset will automatically switch to the other phone for any incoming calls. 

[M_Salman · Accepted solution]

Hello @Abb654, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly Voyager 4320 headset. 

I'm sorry to hear you're experiencing issues—it's completely understandable how important it is to have a reliable headset.
 

To help resolve the issue, I recommend trying the following troubleshooting steps:
 

1. Firmware Update: Please verify and update the headset’s firmware using the Poly Lens application on your PC. Keeping the firmware up to date can help resolve many common issues.
2. Set as Default Device: Ensure the headset is set as the default audio device for both your PC and any softphone applications you use.
3. Reset the Headset: Use the Poly Lens application to perform a reset of the headset. This can often help clear out temporary glitches and restore normal functionality.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[Abb654]

Short answer I was given some incorrect information from support and the suggestion below resolved the issue and I am back to rock n' roll at work and ready at moments notice for incoming call.  I did alert phone center to this and they confirmed I was given incorrect information yesterday.

[M_Salman]

@Abb654, Thank you for your response.

I'm sorry to hear about the experience you've had with our support team. I truly appreciate you bringing this to our attention. Your feedback is important to us, and I’d like to follow up with you directly to better understand what happened and ensure your concerns are addressed properly.

To respect your privacy and keep any sensitive information confidential, I’ll be reaching out to you via private message. You can access it by clicking the small blue envelope icon in the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click [Private Messages - HP Support Community] to view the message directly.

Stay tuned, and thanks for your patience!

Regards,
Salman