Poly Voyager FOcus2 Headset - Mic Issue

[Samtonio23]

When on Teams calls, I'm finding the mic isnt picking up my voice despite being unmuted and the Headset selected as the mic input. Other times, if I haven't talked in a while, the headset mic doesn't pick up my voice until I'm 5-10 seconds into speaking again. 

It's almost like the mic is in a 'sleep' mode and needs me talking to then activate and allow others to hear me.

I'm connected to my Windows laptop with the BT700 dongle, and audio is working as expected on Teams calls, it's just an issue with the mic. All firmware is up to date.

[M_Salman]

Hi @Samtonio23 Welcome to Poly HP Support Community.  
 
I'm really sorry to hear about the challenge you're experiencing with your Voyager Focus 2 UC headset. I completely understand how important it is for your headset to work properly, and I'm here to help you resolve this issue.
 

To get started, could you please try the following troubleshooting steps:
 

1. Set the headset as the default device on both your PC and softphone. You can check this by going to the sound settings on your PC to ensure everything is configured correctly.

2. Check for firmware updates for the headset and make sure it’s up-to-date.

3. Reset or disable the headset sensors through the Poly Lens application under settings. This can often help resolve unexpected issues.

4. Perform a reset on the headset using the Poly Lens application to ensure it's functioning optimally.
 

To help isolate the problem, if possible, try using the headset with a different softphone application or test it on a different PC.
 

If the issue still isn't resolved, please don't hesitate to contact HP Support. Our support engineers will be happy to assist you further. You can reach them by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Samtonio23]

These haven't resolved the issue so am progressing to the support route

[M_Salman]

Thank you so much for your response, @Samtonio23