Poly Voyager Focus 2 connected to unknown phone

[Indigo_Dan1]

I am using a poly voyager focus 2. I experienced an issue where the line would mute every time i got on a call and would not unmute. I installed poly Lens and a software update seems to have cleared the issue, but in my attempt to resolve the problem I seemed to have paired the headset with an unknown phone or other device somewhere in my office building. Every 20-30 seconds it will alternate between "phone one connected" and "phone one disconnected."  I don't use this headset on anything except my PC and I just need to get it to forget this random bluetooth device. Resetting it through poly lens hasn't fixed the issue and i cannot see a way to manage bluetooth devices through poly lens. I would love to know if there is a button combo or something i can do on the headset to set it back to defaults.

[M_Salman · Accepted solution]

Hi @Indigo_Dan1, Welcome to Poly HP Support Community.  

Connect the unit to your cell phone, open the Poly Lens mobile app, navigate to headset settings > reset, and you will find an option to clear trusted devices.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Indigo_Dan1]

Sorry it took me a bit for a follow-up. I was able to remove it through the mobile app and that looks to have taken care of the issue. Thanks for the clear instructions.