Poly vLegend 50

[osi9823]

Hi! Is it really true that caller id announcement isn't available on legend 30/50? I really hope that HP has some really good reason on that. I've been using these things like a decade and it was a really great feature. Now i have to chek my phone evry time my phone rings if i want to know the caller. And if i have to stop and get my phone put, why would i even use the earpiece. Might aswell talk to the phone at that point. I really hope this does change soon.

[M_Salman]

Hello @osi9823, Welcome to the HP Poly Support Community.

Thank you for reaching out to the Community with your query regarding your Poly device.
 

We’re sorry to hear that you’re experiencing this issue with your Voyager Legend 50. We understand how helpful the Caller ID feature can be in managing calls efficiently.
 

At this time, the Caller ID option is not available directly on the headset. However, as an alternative, you can enable the Caller Announcement feature on your mobile phone, which will verbally announce the caller’s name through the headset.
 

To guide you through enabling this feature, please refer to the knowledge base article linked below for detailed instructions.

Caller ID Not Available on Voyager Legend 50 – Alternative Solution

We appreciate your understanding and are here to support you if you have any further questions.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[osi9823]

My phone does not have that setting unless i set my region in the usa. Then the setting will show up bur it will also mess with everything else so it is not an option for me.

[M_Salman]

Thank you for your response, @osi9823, 

I’m sorry to hear that the issue is still persisting, and I understand that changing your phone’s region just to access that setting isn’t a practical option, especially if it impacts other features on your device.
 

At this time, the caller ID announcement feature is not available on the Voyager Legend 50 headset. I completely understand how useful this functionality would be, and I truly appreciate you taking the time to share your experience.
 

I will make sure your feedback is passed along to the relevant team so it can be considered for future improvements. If possible, I’d also encourage you to share your feedback through the HP Poly Studio application, as customer input plays an important role in shaping future updates.
 

Thank you again for your patience and understanding.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman