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Featured blog article:

‎09-21-2026 01:18 PM

HP Recommended
Operating System: Microsoft Windows 11

Hey - I have a Voyager Focus UC (the original).  Previously, the old poly desktop would show my headset just fine, and show the level of charge, adjust the parameters etc.  Today I got a notice to update to the latest version, which I did. It replaced the old app with a new HP branded app that shows my headset as "not connected", so I can't see the charge level, or adjust the headset parameters anymore. This new app is seriously bloated - its got weird stuff like "well being" etc. I just need an app that reliably shows my headset and allows me to adjust my parameters. 

If the answer is "your headset is old", then why tell me to update it?
Is there a way I can uninstall this new thing, and install the old working application?

Reply
1 REPLY 1

‎09-22-2026 12:58 AM

HP Recommended

Hello @jaimimcentire ,

 

Welcome to the HP Poly community.

 

This is just a Peer-to-peer community forum and not HP Poly Support. We are all just Volunteers.

 

Supported Device List:

 

 

Let me find out if there is a way to download Poly Lens 2.3.1 for your older headset.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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