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‎04-03-2024 11:56 AM - edited ‎04-03-2024 11:56 AM

HP Recommended

Even with the microphone volume in Windows 11 at 100%, the input volume from my Poly Focus headset is very low. This is the case whether connecting to my HP desktop PC or my HP laptop, so I suspect it is either an issue with the headset or Windows 11. I have tried all the usual "fixes" such as reinstalling device drivers. The troubleshooters from Microsoft and HP could not detect the issue, but when I run the microphone test in Windows under Sound, the volume level reported is only about 4%. 

3 REPLIES 3

‎04-04-2024 08:22 AM - edited ‎04-04-2024 08:23 AM

HP Recommended

Hello, @derekt, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager Focus headset.

Could you please try with any other mobile phone or any other PC with Windows 10 and let me know if the issue still persists?


I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎04-04-2024 02:18 PM

HP Recommended

I learned today that the Poly Focus headset works much better when paired to a BT600 USB dongle than it does when paired to the native Bluetooth adapter in a PC or laptop. Today I installed a BT600 dongle in the USB port of my HP desktop PC and updated it with the latest firmware. There has been an improvement in microphone audio volume as a result. I will continue to monitor the audio quality with this improved configuration. 

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‎04-05-2024 06:21 AM

HP Recommended

@derekt Thank you so much for the update.
 

We recommend you use the headset with the BT600 USB dongle, as it enhances the headset audio quality, and all the features can be used to the fullest extent.
 

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana
 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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