Voyager 5200 Will Not hold Charge

[5200Bad]

Device Model Voyager 5200 Charge Case 

Serial Number S/N32CE86 

Software Version 213.172.0.3170

Product ID 0xD008

Last Connected Dec 18, 2025, 4:10:39 PM

Will not hold a charge.  I disconnect it and before long it shows up red light dead.  Purchased 10/17/25 and the second one I purchased with same issue.  Please advise

[M_Salman]

Hello @5200Bad, Welcome to the HP Poly Support Community.

Thank you for reaching out regarding your query about the Poly device.
 

I’m sorry to hear that you’re experiencing an issue with the Voyager 5200 charging case. I understand how important it is to have your headset functioning reliably, and I’m here to help you get this resolved as quickly as possible.
 

To help identify the cause of the issue, I kindly ask that you try the following troubleshooting steps:
 

• Swap Cables and Adapter: Please use a different, known-good micro-USB cable along with a 5V wall adapter.
• Change the Power Source: Try plugging the charger into a different wall outlet or USB port.
• Inspect and Clean the Port: Gently clean the charging port on the case using compressed air or a dry, lint-free cloth to remove any dust or debris.
   

Please let me know the outcome after trying these steps, and I’ll be happy to assist you further.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[5200Bad]

Salman:

All the things referenced were done.  I have had a Voyager headset for years and not had this issue.  I have loaded the latest bios to and no luck.  As stated, the first 5200 did the same and after 30 days I returned it for this one.  The case has been on constant power all night and still shows two blue lights.  I might put the headset in the charger this evening and the case show red for charge.  I cannot depend on this charger for anything but a cradle for the headset to charge.  Maybe you should ship me another and see if the third time for the charging case is the charm and solves the problem.

Please advise and Thank You

[M_Salman · Accepted solution]

Hi @5200Bad 

Thanks for your response! We apologize for the inconvenience, but it seems the issue is still holding on tight. Don't worry, we're not giving up yet!

We've exhausted our troubleshooting options here. I would request that you contact HP Support to get the headset case replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!

Take care, and have an amazing day!

Regards,
Salman

[5200Bad]

Support is sending me a new Ear bud and case and they do not have any cases separately.

[Meghana_10]

@5200Bad A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Meghana