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- HP Community
- Poly Headsets
- Bluetooth Headsets & Earbuds
- Voyager 6200 UC microphone failures
Create an account on the HP Community to personalize your profile and ask a question
08-11-2022 10:10 AM
I agree that this is NOT "solved". Solved would be current firmware updates that address this apparently very common issue with the microphones. I'm on my second Voyager 6200, now just a few months old, always used in a clean environment to date. Same issue. I have an offer from Poly to send it back for a new one (require weeks without a headset), but I'm frustrated that the root failure mode is not getting fixed by Poly. Feels like this is an aging model (which is AMAZING when it works!) that they simply don't want to support with a true fix. I'm also convinced it's a software thing. Calibrate the mic? Sure. Revert to old firmware? Here's an idea Poly: issue a firmware release which fixes your issue.
11-10-2022 06:56 PM
I just found that my 6200 seemed to have got stuck in "mute mode". Mic wasn't working (sometimes there was very faint audio picked up), connected to a different computer, still not working. Hit the mute button on the left side. Mic still wasn't working. Hit Mute button again, mic started working. Connected back to original computer, all working ok. This was all while using the BT700 USB inserted into the different computers. Same symptoms existed while connected to my iphone, and it also works properly again. At least something to try....
11-12-2022 12:48 PM
I am having similar issues on both of my devices. I've opened a support ticket and they are saying it is a hardware issue and they are looking at replacing my devices. I would rather attempt to downgrade my firmware, i am currently running 706 and would like to try 614. If someone could send me the firmware that would be greatly appreciated.
03-08-2023 02:42 AM
Facing this exact issue since 2020! Headset was replaced 4 times already, few weeks waiting time for every replacement, difficult for someone that works with it every day. Failed again last Monday, in contact with customer support they now tell me cannot replace it more that 4 times and more that 30 days since last replacement! According to the Portuguese law, there are no limits for replacing faulty products and every time I receive a replacement device it has new 2 years warranty! Should I just trash it and give up from Plantronics/Poly after 2 years of this painful experience? I would try the downgrade/upgrade but cannot find this firmware available to download, can someone help?
03-13-2023 07:31 AM
I had the same issue. I raised a ticket and they gave me this old firmware update. For now I left the firmware at V614 and the microphone seams to work now. How this helps someone.