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‎03-13-2024 04:27 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a Voyager 6200 UC connected to a USB BT600 on Win11, and also connected to a iPhone 15 Pro Max with Android 14.  All software/firmware on all 3 devices is up to date.
Mic is not working at all.
Any advice or guidance would be much appreciated, thanks!

Raviraj Pophale
8 REPLIES 8

‎03-13-2024 06:21 AM

HP Recommended

Hello, @ravirajpophale, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 6200 UC. 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try it with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
3. Could you please confirm if the provided USB dongle is connected to the PC?

Regards,
Meghana

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‎03-13-2024 06:25 AM - edited ‎03-13-2024 06:26 AM

HP Recommended

Thanks Meghana for reply. I already tried all the options which you have suggested, mic still not working. Please help me further. Provided dongle is connected to PC, mic is not working with any device

Raviraj Pophale
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‎03-13-2024 06:29 AM

HP Recommended

Thank you for the update, @ravirajpophale 
 

It seems like you have tried almost all the troubleshooting, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

 

https://support.hp.com/us-en/poly

 

Regards,

Meghana

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‎03-13-2024 06:38 AM

HP Recommended

I have opened ticket but not getting response so I posted in community chanel.

Case Number 5121079498

Please check the status if you can

Raviraj Pophale
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‎03-13-2024 06:54 AM

HP Recommended

I am really sorry for the trouble you went through. Please give me some time. I will look into the case and give you an update regarding the issue. 

Regards,
Meghana 

1 person found this reply helpful
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‎03-13-2024 06:55 AM

HP Recommended

Thank you for quick response.

Raviraj Pophale
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‎03-13-2024 07:49 AM

HP Recommended

Thank you so much. @ravirajpophale 

1 person found this reply helpful
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‎03-14-2024 02:08 AM

HP Recommended

Hi Meghana, Any update on ticket

Raviraj Pophale
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