Voyager Focus 2 Play/Pause button UC Teams BT700 USB dongle issue

[keiththfc]

Has anyone been able to report any workarounds yet for the Voyager Focus 2 Play/Pause button BT700 USB dongle issue which was previously reported by others?

i.e. when the UC dongle is connected to a PC the headset Teams/Play/Pause button only ever opens Teams. So if listening to music on a phone this headset button cannot be used to start/stop a song because the Teams functionality always takes precedence.

Behaviour only occurs with the dongle. But when the dongle is removed I lost all Teams functionality which is pointless given I bought these specifically for Teams use.

Have contacted HP support who are just sending me useless scripted copy/paste responses & asking if I want a replacement. 

At the moment the only workaround I have is taking the headset off/putting it back on if I want to pause/play a song - which is a bit annoying.

[Meghana_10]

Hello, @keiththfc, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager Focus 2.

1. Could you please try pairing the headset to a different PC or mobile phone and check if the issue still persists?

2. Could you please try connecting the BT700 to a different PC?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

[keiththfc]

Hi Meghana,

I've tried all of these things. From what I can see I'm not the only one with this issue as that one button has two purposes and there is no option to set a preference for one over the other.

Can someone from your team do the following and tell me what you see:

1. connect the USB dongle to a Windows machine running Teams
2. then pair the headset to this
3. then pair the headset to a mobile device
4. In a music app on the phone play a song
4. Press the headset right earcup Teams/play pause button 

My guess is that you will then see the same as me - that the button tries to open Teams rather than pause the song. 

Why is there no option to choose the play/pause option as a priority when paired with a phone & a song is playing? Did anyone actually test this?

Regards

Keith

[keiththfc]

Why does it take several weeks chasing HP support to try & get an answer to what is clearly a massive design flaw?