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‎04-04-2024 04:41 PM

HP Recommended
Product: Voyager FOCUS2 UC USB-A
Operating System: macOS 12.0 Monterey

This is actually on MacOS Ventura 13.6 but that is not a selectable option in the drop down.  I am having audio quality issues on macos.  

 

When the poly voyager focus 2 is working it's working great. My problem is that sometimes it seems to revert to poor quality, mono audio. Unplugging and re-plugging the dongle sometimes serves to restore the audio to its former self but not all the time.  When it does not work I have to restart the computer.  One behavior I've observed: often, after re-plugging the dongle, the audio is initially high quality, until a couple seconds later where I hear three beeps -- two lower frequency then one higher frequency -- after which the audio quality is bad again. Are these beeps meaningful?  Any troubleshooting to recommend?

 

For what it's worth, the dongle is connected to a hub as I do not have a free usb-a port on my mac.

3 REPLIES 3

‎04-08-2024 07:41 AM

HP Recommended

Hello, @sdfsdf4, and welcome to the HP Poly community.

I am really sorry for all the trouble caused to you by the Poly Voyager Focus 2 headset.
 

I request that you please disconnect the USB dongle from the hub and directly connect to any other PC that has a USB port, as it should be directly connected to the PC, and check if the issue persists.
 


I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana
 

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‎04-11-2024 03:58 PM

HP Recommended

Hi Meghana -- this is not going to work for me.  The machine does not have a USB-A port.  I have no way of plugging the dongle in.

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‎04-12-2024 06:15 AM

HP Recommended

Thank you so much for the information. @sdfsdf4 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

Have a great day!

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