issue in call in my poly free 60 buds

[hani__008]

i have a problem 

i bought a new poly voyager free 60 uc buds 

i has very bad call quality especially in mic 

can anyone help please 

i have poly 5200 uc and it way better than the new one 

[M_Salman]

Hello @hani__008, Welcome to the HP Poly Support Community.

Thank you for reaching out to me about your Poly device.
 

I really appreciate the chance to help, and I’m glad you got in touch. I know how important it is for your Poly Voyager Free 60 UC earbuds to work smoothly, and I’m sorry to hear you’ve been experiencing issues. I’m here to support you and help get everything working again.
 

Let’s try a few quick troubleshooting steps that often resolve this issue:
 

• Check for and install any firmware updates in the free 60 UC using the Poly Lens app on your PC.
• Disable or reset the wearing sensors through the Poly Lens app.
• Make sure the earbuds are set as your default audio device on both your PC and softphone.
• Reset the earbuds using the Poly Lens app on your PC.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @hani__008 
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @hani__008, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman