• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.
Locked

‎06-24-2020 05:34 AM

HP Recommended
Product: 15S-EQ0024AU
Operating System: Microsoft Windows 10 (64-bit)

THERE ARE 2 BLACK DOT ON MY SCREEN. THE PRODUCT IS DELIVERED ONLY 1 DAY AGO AND WHEN I TRYING TO GET A ON SITE SERVICE THEY ARE SAYING THAT THERE IS NO PROBLEM IN THE SCREEN. AND THEY WILL ARRANGE A SERVICE WHEN THE PROBLEM GETS BIGGER. WHAT TO DO.

1 REPLY 1

‎06-29-2020 02:45 AM

HP Recommended

@JISHNUMKOLLAM


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Would it be possible to post a picture of the screen so we can check if it falls under the dead pixel policy?

 

Also let me know where you purchased the product, whether directly from HP or a retail store

 

Meantime please refer to this Link: https://support.hp.com/in-en/document/c00035844

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.