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‎08-25-2022 02:12 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd1000 (460Q3AV)
Operating System: Microsoft Windows 11

Absolutely unacceptable. I purchased this laptop for work back in March. It's still under warranty. In the repair status, it said I would have my laptop back by today. But it's now changed to the middle of October. For a hinge!! But now it's saying it's because of the LCD back cover. That's not what was broken when I sent it in last week! So am I just not supposed to work for 2 months? I guess I should be glad you guys finally decided to cover faulty hinges, but now you seemingly don't have the parts. Or you break other parts which I now have to wait even longer for. You all need to make this right. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.