cancel
Showing results for 
Search instead for 
Did you mean: 
JFTE
New member
2 1 0 0
Message 1 of 4
19,484
Flag Post

3 hardware components unknown after install

HP Recommended
Probook 450 G6
Microsoft Windows 10 (64-bit)

Hello,

 

We bought the new HP Probook 450 G6 4SZ45AV

After installing Windows Enterprise 64 bit LTSB, there are 3 hardware components who don't install.

Lookink online for drivers or googling the hardware id's does not get us to something.

Can anyone tell me what hardware the following hardware id's represent?

ACPI\VEN_HPIC&DEV_000C
USB\VID_06CB&PID_00B7&REV_0164
USB\VID_8087&PID_0AAA&REV_0002

Thanks.

3 REPLIES 3
ju1c3
Level 4
51 51 6 13
Message 2 of 4
Flag Post
HP Recommended

USB\VID_06CB&PID_00B7&REV_0164 : Synaptics touchpad stuff

USB\VID_8087&PID_0AAA&REV_0002 : Something from Intel try bluetooth

ACPI\VEN_HPIC&DEV_000C : Try the accelerometer 

 

Use this site to find out what devices are using the VID(Vendor ID) and PID(Product ID) https://devicehunt.com/

 

0 Kudos
JFTE
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello,

Thank you for your answer.

The USB\VID_8087&PID_0AAA&REV_0002 has been solved by instaling  BT_20.110.0_64_Win10.exe from the Intel website.

Since we use Microsoft Deployment Service, we exctracted the MSI from it, since the exe has no unattended switches.

 

USB\VID_06CB&PID_00B7&REV_0164 worked out to be the fingerprint sensor. Installed by SP92999. It contains executables, which did install by WDS. Extraction from the drivers did the job.

 

ACPI\VEN_HPIC&DEV_000C  is the HP application manager when we look in a default factory image. Still looking for the drivers.

0 Kudos
ju1c3
Level 4
51 51 6 13
Message 4 of 4
Flag Post
HP Recommended

Try this for the unknown: https://www.catalog.update.microsoft.com/Search.aspx?q=ACPI%5CHPIC000c

 

based on whats in the CAB file it might be HP Drive Guard

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation