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DInuka99
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Message 1 of 2
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83 battery cycles and the battery is swollen- only 1 year and 8 months old laptop

HP Recommended
HP ENVY Laptop 17m-ce0xxxn 6530
Microsoft Windows 10 (64-bit)

A laptop was purchased on July 2019 from states and after the warranty is over I wanted to clean my laptop and remove the dust inside. As i opened the back cover of the laptop i realized that the battery is swollen. i was wondering why because Hp says the newer laptops are smart and the batteries aren't getting  overcharged. i used the laptop always plugged and a computer expert said that you cannot use laptops always plugged. is it true? aren't newer laptops smart?
As i live in Sri Lanka i have no way of getting a battery and no one ships batteries on ebay. Is there  any possible way to purchase a LK03XL battery?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DInuka99

 

I reviewed your post and I understand that the battery is swollen, and you are looking for a replacement battery for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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