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‎12-28-2018 07:21 AM

HP Recommended
Product: Elitebook 840 g5
Operating System: Microsoft Windows 10 (64-bit)

I have a 840 g5 healthcare edition laptop, that is showing an Unknow Device

Hardware ID- ACPI\HPIC000C\@&DABA3FF&1 

 

I can't seem to figure out which drivers pertain to this unknown device any ideas?

 

 

1 person had the same question
4 REPLIES 4

‎12-28-2018 11:54 AM

HP Recommended

try using HP Image Assistant (www.hp.com/go/clientmanagement) to update and install any and all needed drivers

I work for HP. However, all opinions and comments are my own.
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‎05-07-2019 07:24 AM

HP Recommended

I'm having the same problem for the EliteBook 840 G5 Notebook PC. Every other "unknown device" was loaded when I searched through the latest driver package except for this one. I even tried searching through the 840 g5 Healthcare edition package. HPIC000C is a hardware identifier code. Can someone just tell us what the device is?

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‎08-15-2019 06:35 AM

HP Recommended

The device is called "HP Application Driver" 

You can get the driver from Windows Update https://www.catalog.update.microsoft.com/Search.aspx?q=ACPI%5CHPIC000c

 

 

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‎08-15-2019 06:43 AM

HP Recommended

The HP Application Driver requirement is new for 2019 generation (G6 laptops) as well as with last (2018) gen (G5 laptops) with a Spring BIOS update... a new feature in the BIOS is designed to support certain applications shipped by HP. The software can be installed via Windows Update, as suggested, or via Softpaq SP95222

I work for HP. However, all opinions and comments are my own.
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