cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 5
3,266
Flag Post

840 g5 Healthcare edition -- ACPI\HPIC000C\@&DABA3FF&1-- Unknown Device

HP Recommended
Elitebook 840 g5
Microsoft Windows 10 (64-bit)

I have a 840 g5 healthcare edition laptop, that is showing an Unknow Device

Hardware ID- ACPI\HPIC000C\@&DABA3FF&1 

 

I can't seem to figure out which drivers pertain to this unknown device any ideas?

 

 

4 REPLIES 4
Highlighted
Level 8
Level 8
1,011 1,011 58 121
Message 2 of 5
Flag Post
HP Recommended

try using HP Image Assistant (www.hp.com/go/clientmanagement) to update and install any and all needed drivers

I work for HP. However, all opinions and comments are my own.
0 Kudos
Highlighted
New member
1 1 0 0
Message 3 of 5
Flag Post
HP Recommended

I'm having the same problem for the EliteBook 840 G5 Notebook PC. Every other "unknown device" was loaded when I searched through the latest driver package except for this one. I even tried searching through the 840 g5 Healthcare edition package. HPIC000C is a hardware identifier code. Can someone just tell us what the device is?

0 Kudos
Highlighted
New member
3 3 0 0
Message 4 of 5
Flag Post
HP Recommended

The device is called "HP Application Driver" 

You can get the driver from Windows Update https://www.catalog.update.microsoft.com/Search.aspx?q=ACPI%5CHPIC000c

 

 

0 Kudos
Highlighted
Level 8
Level 8
1,011 1,011 58 121
Message 5 of 5
Flag Post
HP Recommended

The HP Application Driver requirement is new for 2019 generation (G6 laptops) as well as with last (2018) gen (G5 laptops) with a Spring BIOS update... a new feature in the BIOS is designed to support certain applications shipped by HP. The software can be installed via Windows Update, as suggested, or via Softpaq SP95222

I work for HP. However, all opinions and comments are my own.
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation