cancel
Showing results for 
Search instead for 
Did you mean: 
ieee488
Level 8
1,263 1,227 38 106
Message 1 of 6
203
Flag Post

Solved!

AC adapter for 6910p

HP Recommended
6910p
Microsoft Windows 10 (64-bit)

I bought a used Elitebook 6910p on eBay and the seller sent a HP OEM AC adapter that is rated for 18.5 V  /  3.5 A

The label on the bottom of the laptop says 19 V / 4.74 A

I didn't notice this before.

 

So, it looks like they sent me an 65W AC adapter but this laptop needs 90W.

 

If I buy a charger that is not HP-branded, will it still work or will I have to fork over $$ for a genuine HP AC adapter?

 

.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,454 122,631 20,166 30,943
Message 4 of 6
Flag Post
HP Recommended

I never ran the HW diagnostics on any of mine because the chargers work fine on all 3 of my notebooks.

 

But you are right...according to the specs, only the 90W charger is offered...page 10. 

 

http://static.highspeedbackbone.net/pdf/HP_Compaq_6910p_LaptopComputer-QuickSpecs.pdf

 

So, I don't think you wasted your money.

 

The 90W charger will charge the notebook faster.

 

I got all of mine from eBay, and I got the 65W chargers with mine.

 

Looks like they are handing out the 65W charger from the nc6400...see page 8.

 

http://static.highspeedbackbone.net/pdf/HP_nc6400_QuickSpecs.pdf

 

 

View solution in original post

0 Kudos
5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
132,454 122,631 20,166 30,943
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

The one you were sent is the standard P/S that comes with the nc6400 notebook.

 

I have a nc6400, 6910p and 6930p notebook, and every power supply is the same...65W with the same info as the one you were sent.

 

My 6910p and 6930p even have the more powerful AMD graphics adapters.

 

 

0 Kudos
ieee488
Author
Level 8
1,263 1,227 38 106
Message 3 of 6
Flag Post
HP Recommended

But when I ran HP Diagnostics, it said that I had the wrong AC adapter.

I don't remember the exact error message.

The AC adapter test showed as "Cancelled".

When I ran the HP Diagnostics, the AC adapter also got very warm to the touch.

 

If what you say is true, I just spent $11 + tax for something I don't need.  Sigh.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,454 122,631 20,166 30,943
Message 4 of 6
Flag Post
HP Recommended

I never ran the HW diagnostics on any of mine because the chargers work fine on all 3 of my notebooks.

 

But you are right...according to the specs, only the 90W charger is offered...page 10. 

 

http://static.highspeedbackbone.net/pdf/HP_Compaq_6910p_LaptopComputer-QuickSpecs.pdf

 

So, I don't think you wasted your money.

 

The 90W charger will charge the notebook faster.

 

I got all of mine from eBay, and I got the 65W chargers with mine.

 

Looks like they are handing out the 65W charger from the nc6400...see page 8.

 

http://static.highspeedbackbone.net/pdf/HP_nc6400_QuickSpecs.pdf

 

 

View solution in original post

0 Kudos
ieee488
Author
Level 8
1,263 1,227 38 106
Message 5 of 6
Flag Post
HP Recommended

I used the serial number of the laptop on partsurfer.hp.com and it only showed 90W as the only AC adapter choice which is why I became concerned. The one the seller sent was fine and even charged the battery.

Thanks for your help.

The 90W charger should arrive next Wednesday.

 

.

 

 

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,454 122,631 20,166 30,943
Message 6 of 6
Flag Post
HP Recommended

You're very welcome, and thanks for letting me know I have been using the wrong adapters on the 6910p and 6930p notebooks I have.

 

I'm not concerned, as they I have used the 65W adapters for years on these things now.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation