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- HP Community
- Notebooks
- Business Notebooks
- Any Microphone is always DISABLED when plugged in.

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05-08-2023 07:44 PM - edited 05-08-2023 07:49 PM
I have a working laptop, Elitebook Aero.
And virtually can not use it for teleconferencing. Every time I plug in the headset, the mic appears disabled.
Headphones work, microphone is operational BUT disabled.
When I take the quest and go to
Settings
->Sound
->Input
->Device Properties
->Additional Device Properties
->Levels-Microphone,
finally I see the mic volume turned "off".
Enable it there, and that fixes the problem.
BUT I CAN NOT DO IT EVERY TIME, when plugging in the phone.
Particularly when getting an urgent COM request, or joining an online meeting.
First I thought that the reason is in new fgancy USB-C. But I had to buy a new 3.5mm Sennheiser headset to find that it is systematic, with any microphone.
Is this a business laptop at all?
Whats wrong with your drivers!? Why is it happening only with HP!?