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Backslash keyboards on HP Envy laptop
12-02-2020
05:40 AM
- last edited on
12-02-2020
11:23 AM
by
RodrigoB

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Why... why would HP be so completely stupid ?
In the 20 years I've worked as a software developer, I have never had a keyboard where I've had to Google to find out how to type a backslash character on my keyboard.
I've never had a keyboard (Swiss-German) which requires THREE keypresses to get a backslash (Fn + Atr Gr + L).
This is a business laptop, I need to do work on it.
And, after owning it for less than an hour, I know I'll never use it, certainly not for programming (which is my job).
How do I send this ***bleep*** back ?
And why doesn't the HP Store let me leave a review to WARN potential victims, errr, customers, about this dreadful design decision ?
By the way, I was patient, I did watch the "How to get the most out of your keyboard" video which was displayed after Windows 10 had finished setting itself up. I clicked on the link to get extra help, which took me to this page...
https://support.hp.com/us-en/document/c06617170
but it doesn't mention Swiss-German keyboards. German keyboards are listed here... but they don't seem to have backslash on their L keys.
Why ?!! Why would HP do this to us ?!!!
12-21-2020 02:30 PM

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HI@MikeInSwitzerla, Welcome to the HP Support Community!
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now check if the function keys are working normal if not we can try and re-install the Quick launch drivers for your Notebook
Hope this helps, for any further queries reply to the post and feel free to join us again
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
12-22-2020 04:54 AM - edited 12-22-2020 05:03 AM

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Interesting suggestion. Please could you explain to me how "powering down my laptop and restarting it" is going to make a physical key appear on the keyboard ?
And explain how I can leave a review on your website.

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