cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
GeorgiPopov
Level 1
7 5 0 2
Message 1 of 9
1,521
Flag Post

Solved!

Base System Device driver missing

HP Recommended
HP Zbook G3
Microsoft Windows 10 (64-bit)

Hello, everyone!
I recently bought a laptop (Zbook G3) and installed Windows 10, but I still can't fully connect the docking station to it. Only the power supply works. I have a missing driver for "Other Devices -> Base System Device", but I can't find the right one to fix the problem.
Can you give me a hand?
missing driver.JPGmissing driver-1.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
138,050 92,712 21,309 28,635
Message 5 of 9
Flag Post
HP Recommended

You're very welcome.

 

Since the driver file clearly shows that is is the one you need to install that device, the only suggestion I can offer would be to manually install the driver as follows...

 

Go to the device manager, click on the Base System Device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for drivers option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp98877.

 

Make sure the Include subfolders box is checked and the driver should install.

 

If that doesn't work either, try a newer version of the driver...17.4.78.500 

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102376.exe

 

I checked the setup information file for this driver and it also contains driver support for the hardware ID in your first screenshot.

View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8
GeorgiPopov
Author
Level 1
7 5 0 2
Message 2 of 9
Flag Post
HP Recommended

I download recommended drivers but when try to install the first one "HP Thunderbolt 3 Dock – Firmware" I can't click to choose checkboxes ...
cant check.JPGfor download.JPG

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,050 92,712 21,309 28,635
Message 3 of 9
Flag Post
HP Recommended

Hi:

 

You need the thunderbolt driver not the firmware...

 

Intel Thunderbolt 3 Secure Connect:

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98877.exe

 

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID in your screenshot...

 

[Manufacturer]
%Intel% = Thunderbolt,NTamd64.10.0.1

[Thunderbolt.NTamd64.10.0.1]
; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880

Was this reply helpful? Yes No
GeorgiPopov
Author
Level 1
7 5 0 2
Message 4 of 9
Flag Post
HP Recommended

Thanks for the answer, but it didn't help. I installed it and nothing has changed.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,050 92,712 21,309 28,635
Message 5 of 9
Flag Post
HP Recommended

You're very welcome.

 

Since the driver file clearly shows that is is the one you need to install that device, the only suggestion I can offer would be to manually install the driver as follows...

 

Go to the device manager, click on the Base System Device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for drivers option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp98877.

 

Make sure the Include subfolders box is checked and the driver should install.

 

If that doesn't work either, try a newer version of the driver...17.4.78.500 

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102376.exe

 

I checked the setup information file for this driver and it also contains driver support for the hardware ID in your first screenshot.

View solution in original post

Was this reply helpful? Yes No
GeorgiPopov
Author
Level 1
7 5 0 2
Message 6 of 9
Flag Post
HP Recommended

Thanks man! Manually installation of the driver is done and everything is OK - no have unresolved drivers in Device manager. But my station not connect USB ports to the PC...

 
 
 
Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,050 92,712 21,309 28,635
Message 7 of 9
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

 

Unfortunately, I wouldn't have any idea how to fix the other problem you're having, so I recommend that you start a new topic regarding that issue.

Was this reply helpful? Yes No
GeorgiPopov
Author
Level 1
7 5 0 2
Message 8 of 9
Flag Post
HP Recommended

Everything is fine after installation of the new version of driver, my station working. Thanks!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,050 92,712 21,309 28,635
Message 9 of 9
Flag Post
HP Recommended

That is great news!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation