Boot Screen issue

[Windows1011]

My HP ProBook 440 G4 is having a boot screen issue, it didn't instantly show the HP logo on boot. Can anyone help me solve this issue?

[ub6424]

hello,

in the bios, the boot order should be set so that the first device is the actual device to be booted (ssd/hdd with the operating system). Then connected USB or other devices are ignored at startup, which cause delays.

Information can be found here:

HP PCs - Configuring the boot order in the system BIOS

https://support.hp.com/in-en/document/ish_3891464-2337914-16

best regards

[Windows1011]

It still like the same and I didn't connect anything.

https://youtu.be/bY7yP7li2Sw

[ub6424]

Hello Windows1011,

thank you for the video 😃

We start again to solve the problem:

(1) Please update your BIOS

https://ftp.hp.com/pub/softpaq/sp139501-140000/sp139665.exe

(2) Please update Intel Management Engine

https://ftp.hp.com/pub/softpaq/sp139501-140000/sp139876.exe

Here you can see all software and drivers for your notebook:

https://support.hp.com/us-en/drivers/selfservice/hp-probook-440-g4-notebook-pc/10477248

Please report your results.

Good luck

best regards

[Windows1011]

Thanks, my BIOS is 01.41 and I'll update the Intel Management Engine Driver.

[Windows1011]

It didn't help.

[ub6424]

Hello @Windows1011 

(1) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

(2) Please report your results ( report, pictures, error messages ... )

[Windows1011]

I'll try it later if I have enough time and I will send a result if I finish.

[Windows1011]

I forgot something, please recommend me what to diagnostics or the BIOS didn't detect this Windows is the OEM version is HP? If it found it isn't the OEM, help me solve this

Normally when enter the BIOS, the screen must look like this: https://youtu.be/DqjKUsGlCH0 (my video)

But now when I enter the BIOS, It says Entering the setup menu at the bottom, How to fix it?

[ub6424]

Please explain again exactly where the problem is? Do you have an HP notebook or not? Can you start your system normally?