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‎05-10-2023 04:16 AM

HP Recommended

Hi, My hotkey like the brightness up and down key not working, and every time I see this message when I try this.

Please assist anyone. My laptop model is HP 840 G5

 

Screenshot_1.png

Category:
4 REPLIES 4

‎05-10-2023 07:15 AM

HP Recommended

Hi:

 

See if this discussion is if help to you...

 

Update HP Hotkey UWP Service - HP Support Community - 8356241

 

If you need to install the HP Software Framework program, you can install it from the link below.

 

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe 

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‎05-10-2023 12:02 PM

HP Recommended

Hi,

 

Thanks for your help links and support, I already installed these tow software but the result is the same, it still not working and showing the same popup message. 

 

Thank You

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‎05-10-2023 12:05 PM

HP Recommended

You're very welcome. 

 

Unfortunately, I don't have any other suggestions for you to try. 

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‎05-11-2023 06:47 AM

HP Recommended

Thanks, brother, my keys are now working well after restarting the computer.

However, have you any ideas how I know, the country of origin of my laptop using the serial keys/device id/product id or something? 

 

 

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