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JessikaV
HP Administrator
( Views : 10,486 )
34% helpful (2/6)

Hi all, 

 

HP has recently made an update softpaq available to fix errors related to the HP Hotkey UWP Service for the business equipment line.

The package can be downloaded from the link: https://ftp.hp.com/pub/softpaq/sp139001-139500/sp139275.exe. The download will automatically start when you click on the link.
A link has also been provided where you can see more details about softpaq, such as applicable products and OS.

Information can be viewed at this link: https://ftp.hp.com/pub/softpaq/sp139001-139500/sp139275.cva

 

If you are still experiencing this issue after install the update softpaq, please perform the following steps to create a process dump which needs to be completed while the issue is being observed.

Steps are below on how to collect the process dump:

 

  • When you observe the failure, bring up task manager by pressing <Control><Shift><ESC> at once. 
  • Locate the HP Hotkey UWP service that is leaking memory and select it from Task manager.
  • Right-click the Hotkey UWP Service and click "Create dump file"   (See screenshot below).

 

JessikaV_0-1649942541972.png

 

  • After the file is created, select Open File location.
  • You should see  a file named HotkeyServiceUWP.DMP.  
  • Right click on the dump file and select Compress the file as shown below.
  • Please upload the zip file to our ftp site below. 

 

JessikaV_1-1649942541970.png

 

 

✏️We would like to encourage you to post a new topic in the community so our members will be able to help you as well, here is the link to post.

 

JessikaV
HP Support Community Administrator

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation