cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
tolgasg
New member
3 2 0 0
Message 1 of 6
421
Flag Post

Brigtness hotkeys not working

HP Recommended
Probook 450 G6
Microsoft Windows 10 (64-bit)

I know there have been posts about this issue before. The reason why i'm asking for help again is that even though i've tried everything that i've seen on the hp forum and other forums, i still can not solve the brightness key problem.

 

Things i've tried so far are ;

 

1- I've installed the HP Hotkey Support.

2- I've updated my graphics card driver.

3- I've restarted the Human Interface Device.

4- I've downloaded the collaboration keyboard software.

5- I've updated all the other related and non-related drivers.

6- I've even tried to install a different version of my OS

 

 

5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
145,186 68,747 22,859 35,050
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

See if installing this app from the Microsoft store works for you.

 

That would be the only suggestion I can offer.

 

Get HP System Information - Microsoft Store

Was this reply helpful? Yes No
tolgasg
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Thanks for your answer;

 

I've downloaded the program you mentioned, but the fields look empty and i don't see any information next to them.

 

 

 

 

Adsız.png

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
145,186 68,747 22,859 35,050
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

Sorry that app didn't work for you.

 

I guess you can uninstall it since it didn't do anything.

 

Is this the version of the Hotkey support software you installed?

 

8.10.14.1    Jun 29, 2021

 

https://ftp.hp.com/pub/softpaq/sp115001-115500/sp115288.exe 

 

If not, you may want to give it a try...

Was this reply helpful? Yes No
tolgasg
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Thanks for the help, but it didn't seem to work either. 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
145,186 68,747 22,859 35,050
Message 6 of 6
Flag Post
HP Recommended

Anytime.

 

Sorry that none of the suggestions I provided were of help.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation