Cannot submit warranty dispute

[JulJul1]

Hi, I've been trying to change the erroneous date of purchase that's listed for my laptop warranty but every time I try disputing the warranty and uploading my proof of purchase I get an error message saying ''We're sorry

HP Customer Support site is temporarily unavailable. We apologize for any inconvenience. Please check back later."

I've done this a few times and even changed browser, still no result. Thanks for your help.

[zoey7886]

@JulJul1, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Regards, 

[JulJul1]

thanks, but I did that and it's at the end of that process that I get the error message.

[zoey7886]

@JulJul1, thank you for getting back to us!

Please help me with the error message you are facing!

Looking forward to your reply.

Regards,

[JulJul1]

Every time I try disputing the warranty and uploading my proof of purchase, I get an error message saying ''We're sorry

HP Customer Support site is temporarily unavailable. We apologize for any inconvenience. Please check back later."

I've done this a few times and even changed browser, still no result. Thanks for your help.

[zoey7886 · Accepted solution]

@JulJul1, thank you for your patience — I know it’s frustrating when all you’re trying to do is fix a simple date, and the system keeps pushing back.

It sounds like the HP Customer Support site is hitting a snag when you upload your proof of purchase. Here are a few things you can try that might smooth the path:

Clear Your Browser’s Cache and Cookies – This clears out digital “clutter” that might be jamming things up. You’ll find this option in your browser settings, usually under Privacy or History.

Try a Different Browser or Go Incognito – If you’ve only tried one browser, give another a go (Chrome, Firefox, Edge, Safari). Or try incognito/private mode — it’s like a clean slate.

Check Your Internet Connection – A weak or unstable signal can stop the process mid-way without showing why.

Update Your Browser – An outdated browser might not play well with the site. Make sure you're on the latest version.

Wait and Try Again Later – Sometimes, the HP Support site undergoes updates or heavy traffic, leading to temporary hiccups. Best to try during off-peak hours.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,