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‎01-29-2020 09:48 AM

HP Recommended
Product: Elitebook 2740P
Operating System: Microsoft Windows 10 (64-bit)

I cannot upgrade my Elitebook 2740P to any version higher than 1803.  The product name is XT936UT#ABA.  It fails with error 0xC1900101.  HP Support Assist has no updates available so the drivers are up to date .  I know it is not on the list of products that were tested with Windows 10 version 1909 but I was hoping it would work since Windows 10 version 1803 is running on it.  Has anyone managed to upgrade to 1903 or am I wasting my time with this?

1 person had the same question
4 REPLIES 4

‎01-29-2020 10:49 AM

HP Recommended

@GeorgeS4 

OK, so HOW are you attempting the Upgrade -- using Windows Update?



I am a volunteer and I do not work for, nor represent, HP
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‎01-29-2020 11:10 AM

HP Recommended

I tried with both Windows Update and with a USB media.  No luck.

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‎01-29-2020 05:25 PM

HP Recommended

@GeorgeS4 

I don't know what research you have done on this issue -- but this thread from Microsoft has useful information:  https://support.microsoft.com/en-us/help/10587/windows-10-get-help-with-upgrade-installation-errors



I am a volunteer and I do not work for, nor represent, HP
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‎01-31-2020 09:30 AM

HP Recommended

I tried the Microsoft suggestions and most of the suggestions on the Internet I could find.  I was hoping someone reading the forums was able to upgrade and tell me what he/she did. 

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