Cartridge Problem with Instant Ink

[KDudley1]

I needed to print a document for work this morning, and the printer indicated that a new black ink cartridge was required.  I replaced the cartridge and received a message stating the cartridge was not communicating directly with the printer.  I attempted to reset the cartridge multiple times.  Finally, I called HP Instant Ink. The representative wasted 15 minutes telling me and finally said they would "expedite" a new cartridge within 2 -3 days.  Um, HELLO?  I need it NOW.  I explained it would be quicker to be inconvenienced and go to Best Buy or order from Amazon.  I asked to speak to a supervisor and was told it would take 20 minutes.  The Supervisor, JayZee, came on and asked me the same questions as the agent.   Again he explained that "things happen" and what would I like him to do?   I explained that you could do nothing to accommodate me for my inconvenience.  I now have to get dressed, drive 35 minutes to work, find a parking spot on the deck, and walk 15-20 minutes into the building ... all to print a three-page document.  This is totally unacceptable.  He said that he would escalate this to the next level and they would call me in 3 - 5 days.  Again, not acceptable.  Not to mention my phone would have sent the call to SPAM.  He said that in the meantime, he would extend my subscription by one month.  Again, HELLO?  What is that supposed to do for me?  I will now have a new cartridge and will not need another for the next 4 - 5 months.  Totally unacceptable.  

[Hawks_Eye]

Hi @KDudley1,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

My sincere apologies for the inconvenience caused to you.

We'd hate for you to be stuck in a situation like this. Because you matter to us.

I complete agree with your point and you had no printer to use when needed. 

I see our support team have tried their best to help you and compensate slightly for the inconvenience. 

Did you receive the cartridges that was sent or do you want to me to check on the same?

To assist you with any account specific information, I need few details and those information needs to be shared via private message only for your privacy concern.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number and I'll look into this. 

In the mean time next time if you happen to face an issue with any cartridge, then you may use the printer with single cartridge mode.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406