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HP Recommended

Hi, I've just solved this issue. It isn't in the display screen, it's actually on the surface of the screen (when you close the laptop, this part of the screen rests against the mouse button in between the G, H and B keys. This button has a raised circle of dots on it, so any dirt on the button gets printed onto the screen when the laptop is closed!)

 

So you can actually just scratch it off with your finger! It's been bugging me for months, and I finally got around to contacting HP support, and we worked out what it was. Easy solution!

1 REPLY 1
HP Recommended

Hey @sb141 🙂

Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device. 😊



In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.



Please, reach out if we can help you with anything else.

 

Kind regards,

 

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.