Computer never worked, never got past the start up screen.

[Alan60-_]

Hi, 

I purchased a desk top in November, it has never worked. It was sent away in May to be "repaired" come back still not working. Had a new OS installed, still not working. I was promised a replacement, after being promised 3 times that someone will call me to arrange a replacement, no phone call, I waited a month. Case number [edited], previous case number [edited], someone at HP closed that case even though the issue was not resolved.

[Kuroi_Kenshi]

Hi @Alan60-_,

I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach: 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,