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‎05-15-2017 12:32 PM - edited ‎05-15-2017 12:33 PM

HP Recommended
Product: HP zbook 15 G2
Operating System: Microsoft Windows 10 (64-bit)

Hello,

after the last upgrades in the HP website I have noticed it is impossible to create a new case in the Create a new case in the Bussiness support menu item because of I-m asked to register a new account even if I'm already registered!

With the same account it is still possible to log in to this forum and all other HP setvices but the one I mentioned.

This is the URL I'm getting the issue: https://mycrm.support.hp.com/en-US/Account/Login/ExternalLoginCallback?ReturnUrl=%2Fen-US%2Fcontract...

How to submit a new case ?

Giuseppe

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2017 01:31 PM

HP Recommended

I have just fixed by pressing the Register button and following the proceudre. After that it is possible to submit a case.

Giuseppe.

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1 REPLY 1

‎05-15-2017 01:31 PM

HP Recommended

I have just fixed by pressing the Register button and following the proceudre. After that it is possible to submit a case.

Giuseppe.

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