cancel
Showing results for 
Search instead for 
Did you mean: 
Umer123 Top Student
Top Student
6 3 0 0
Message 1 of 3
119
Flag Post
HP Recommended

Diagnostics UEFI test for Hard Disk failed

HP 250 G4 Notebook PC
Microsoft Windows 10 (64-bit)

Hi,

 

I ran the HP PC Hardware Diagnostics UEFI test for the hard drive of my laptop (Specifications given at the end). The result was as follows (Screenshot is attached at the end).
SMART Check : Passed

Short DST: Failed

Failure ID : RLHJ6C-9799LV-XD7X6J-60VW03

The Hard Disk Sentimental Software reports many bad sectors and health of hard disk as critical.

What should I do? any help will be appreciated. Thanks

 

Product Description: HP 250 G4 Notebook PC

Product Number: K9K58EA

Serial Number:[edited]

2019y.jpg

2 REPLIES 2
Provost Provost
Provost
77,503 76,914 9,447 20,433
Message 2 of 3
113
Flag Post
HP Recommended

Diagnostics UEFI test for Hard Disk failed

@Umer123 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.


In the US:


  http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1


or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.


  http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html


Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.


  https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Umer123 Top Student
Top Student
6 3 0 0
Message 3 of 3
98
Flag Post
HP Recommended

Diagnostics UEFI test for Hard Disk failed

The laptop is not under warranty at the moment. Windows 10 is working fine and i can use the laptop like before. There is no sudden shutdown or boot problem. 

Do I still need to replace it?

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation