06-11-2019 06:13 AM - last edited on 06-11-2019 02:32 PM by Jacky-D
I ran the HP PC Hardware Diagnostics UEFI test for the hard drive of my laptop (Specifications given at the end). The result was as follows (Screenshot is attached at the end).
SMART Check : Passed
Short DST: Failed
Failure ID : RLHJ6C-9799LV-XD7X6J-60VW03
The Hard Disk Sentimental Software reports many bad sectors and health of hard disk as critical.
What should I do? any help will be appreciated. Thanks
Product Description: HP 250 G4 Notebook PC
Product Number: K9K58EA
06-11-2019 02:28 PM
Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.
In the US:
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.
The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.
During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.
Then you can install the drivers and available software you need from your PC's support page.
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