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- Docking station with keyboard does not work on HP Split x2 1...
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04-05-2019 12:26 PM
I am having an issue where I have been in the BIOS, defaulted it using the F9 key and charged the docking station until the light goes off on the docking station. I still get the Flash Dock EC message when booting as long as the tablet and docking station are docked. Once I undock the docking station or press no to the Flash Dock EC message, the tablet boots fine. What do I need to do to resolve this? I would like to be able to get this tablet to boot with the keyboard attached so we can access the HDMI and USB ports and what not. Thanks in advance!
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Accepted Solutions
04-07-2019 10:16 AM
@palmyrans
Thank you for posting on the HP Support Community.
Firstly, let's update the bios. Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Next: update the Graphics driver from Device Manager:
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Display Adapters and expand the List
- Look for Graphics driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Graphics driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
04-07-2019 10:16 AM
@palmyrans
Thank you for posting on the HP Support Community.
Firstly, let's update the bios. Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Next: update the Graphics driver from Device Manager:
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Display Adapters and expand the List
- Look for Graphics driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Graphics driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
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