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Paolo17
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Docking tsation not charging laptop

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Elitebook 830 G6
Microsoft Windows 10 (64-bit)

Hello,

 

I have a problem with usb type C docking station. I can charge the laptop is I connect it to the AC charger directly, but if I connect the laptop to the docking station and then the docking station to the charger, I get "plugged in, not charging". Thanks.

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soccer_dan
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first, what usb-c dock are you connecting?

second, are you plugging the laptop charger to the dock, or using the power supply that came with the dock?

I work for HP. However, all opinions and comments are my own.
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Paolo17
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Hi Soccer_dan,

 

thank you for your reply.

 

I'm using a Fitfort docking station which does not come with a charger, so I'm using the laptop charger.

 

After the battery run out I had to plug tin he laptop charger. At the moment after a full charge I'm seeing again "plugged in, not charging". No hub involved now.

 

Thanks

P

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soccer_dan
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then, i have no idea why it does not work... HP usb-c g5 docking station comes with a 120W power supply supplying up to 100W to a connected device... it looks like the usb-c dock you are using is not passing power across to the laptop... the usb-c power delivery specs allow the usb-c cable to sync with the usb-c port and negotiate voltage and amps... if the laptop does not see or like what the dock is trying to supply it will shut down PD

I work for HP. However, all opinions and comments are my own.
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Paolo17
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I'm now seeing the same pattern with the laptop charger (no docking station around now), i.e. "plugged in, not charging". Is this a setting of some sort to preserve the battery or something?

 

Thanks,

P

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soccer_dan
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then this is most likely the new charging algorithms developed by HP to prevent/lower the incidence of battery swelling... look in the BIOS for a setting named 'battery health manager'... there is a blog on this at https://developers.hp.com/hp-client-management/blog/improving-battery-health-battery-health-manager

 

I work for HP. However, all opinions and comments are my own.
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Paolo17
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I'll have a look.

 

Thank you

P

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