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HP Recommended
HP ENVY - 15-as103na
Microsoft Windows 10 (64-bit)

Hello, I have an HP envy and looking at the battery it is bulging across its length in three places by around 4-5 mm. 
I am not clear of photos of this battery whether this is a deliberate design feature, or whether this battery is on the way out and needs replacing.
The bulges are evenly spaced almost as it the battery is divided into three parts.

Does anyone know if this is the battery failing, or how they were originally constructed.  The Laptop is a 2016 model with the battery having a 2016/08 date and the disc drive a 2016/09 date.

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Phil-user 

 

The battery is failing (will fail soon) and should be replaced.

Make sure your backups are current...

 

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
  • There are no other remedies, tests, or useful options.

 

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

 

=================================================================================

 

Maintenance / Service Guide

 

HP ENVY Notebook PC (model numbers 15- as100 through 15-as199 and 15-as000 through 15-as099) - Maint...

Part number and Replacement procedure on Page 31

 

Description                                                                                              Spare part number

Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable)              849313-856

 

-----------------------------------------------------------------------------------

Replacement and Purchase Options

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

-----------------------------------------------------------------------------------

 

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

 

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 

 ===============================================

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY - 15-as103na 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

4 REPLIES 4
HP Recommended

@Phil-user 

 

The battery is failing (will fail soon) and should be replaced.

Make sure your backups are current...

 

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
  • There are no other remedies, tests, or useful options.

 

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

 

=================================================================================

 

Maintenance / Service Guide

 

HP ENVY Notebook PC (model numbers 15- as100 through 15-as199 and 15-as000 through 15-as099) - Maint...

Part number and Replacement procedure on Page 31

 

Description                                                                                              Spare part number

Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable)              849313-856

 

-----------------------------------------------------------------------------------

Replacement and Purchase Options

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

-----------------------------------------------------------------------------------

 

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

 

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 

 ===============================================

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY - 15-as103na 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

HP Recommended

Thanks, i suspected as much.  Time to replace....

 

Unfortunately the HP store does not seem to have the 849313-850 battery VS03XL.  So I'll have to go to a third party provider.  really helpful though, thanks.

HP Recommended

@Phil-user 

 

You are welcome.

 

HP does not carry very many batteries - and those they do carry are usually in stock for a limited time.

I had to purchase a "compatible" battery for my Zbook recently.  Meh.  Battery is fine.

 

Stay Safe.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

HP Recommended

Hi @Phil-user

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.