Driver Issue with HP Probook 445 G8 Notebook PC and integrated web camera with Microsoft Teams

[ub6424]

Hello,

what happens if you connect an external usb driven camera and use it with the teams software ? Same effect ?

best regards

[Taner_Rasim]

Hi, with an external USB camera we didn't have any issues, only with internal camera.

[ub6424]

Hello @Taner_Rasim 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

best regards

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[Taner_Rasim]

Hi, the Notebooks are:
HP Probook 445 G8 and HP Probook 455 G8 
The product ID is 3S8M1EA#ABB for HP Probook 455 G8.
For 445 now I don't have  one to check the product ID but the most issues are with HP Probook 445 G8.


The issues are a lot and every time different and in different laptops from the same series 445 G8.

For example, we had issues with microphones.
With network connections through ethernet port on Docking station, for example shared folders are not available but the connection is okay.
It happens when the uptime of the laptop is more than a few days. The workaround is to disconnect and rotate the usb C cable on 180 degrees or reboot the laptop.

Also we had issues with DELL monitors with display port directly connected to Docking stations with the latest firmware of the docking station.
Dell monitors stop to work and the workaround is was to downgrade the firmware of the docking station.

I can't find any logical reason to explain why these issues are happens.

[Taner_Rasim]

Hi, I did find the product ID for HP Probook 445 G8.
2U741AV

[ub6424]

Hello @Taner_Rasim 

(1) Update BIOS

HP BIOS and System Firmware (T78/T96)

01.09.10 Rev.A

21.8 MB

Jun 15, 2022

Download

(2) Update audio

Realtek HD Audio Driver

15.9282.6815.64 Rev.N

455.8 MB

Dec 28, 2021

Download

(3) Update video (should be AMD)

AMD Video Drivers and Control Panel

30.0.13024.4001 Rev.W

776.1 MB

Feb 17, 2022

Download

DisplayLink Graphic Driver

10.1.2913.0 Rev.A

61.8 MB

Nov 7, 2021

Download

(4) Install optimizer

HP Connection Optimizer

2.0.19.0 Rev.A

8.7 MB

Dec 13, 2021

Download

(5) Reboot and test again ...

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Taner_Rasim]

Hi, 

Thank you.

Everything is updated.

I didn't install only the Optimizer, I don't think it will fix the issue.

I think the issue is between Notebooks and Docking G5.
The notebooks are new and they are not included in official pdf of Docking G5.
But officially in download page of notebooks drivers for Docking G5 are presented.


For 3 months I did see two Bios versions  released.

I think HP work on these notebooks to improve their stability.
But officially I didn't find any information.

I checked also Displaylink, from Display link confirmed that Displaylink is not used and for this reason it's not the issue.

Best Regards.

[IT_WinSec]

Hello @Taner_Rasim 

Sorry to hear about the issues you have been having with HP Probook devices.

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