• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎02-21-2024 08:48 AM - last edited on ‎02-21-2024 11:56 AM by Retired

HP Recommended
Product: HP EliteBook 8770w Base Model Mobile Workstation

Hi there,

I'm working with the Elitebook 8770W Windows 10 64bit

My device manager reports missing drivers for:

Base System Device, PCI Simple Communications Controller, Udriver for "Unkwown Device"".

PCI\VEN_8086&DEV_1E3A&SUBSYS_176C103C&REV_04
PCI\VEN_8086&DEV_1E3A&SUBSYS_176C103C
PCI\VEN_8086&DEV_1E3A&CC_078000
PCI\VEN_8086&DEV_1E3A&CC_0780

PCI\VEN_197B&DEV_2392&SUBSYS_176C103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_176C103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

ACPI\VEN_HPQ&DEV_6000
ACPI\HPQ6000
*HPQ6000


Can you please help ?
Thank you

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2024 09:29 AM - edited ‎02-21-2024 09:30 AM

HP Recommended

Hi:

 

You need these drivers:

 

Base System Device

 

JMicron Media Card Reader Driver 

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

 

 PCI Simple Communications Controller

 

Intel Management Engine Interface (MEI) Driver

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63661.exe

 

The ACPI\HPQ6000 is probably not fixable anymore on these newer builds of W10.

 

In any event see the solutions that used to work a few years ago:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Mobile-Data-Protection-Sens...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-8570w-Accelerometer-driver-...

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-21-2024 09:29 AM - edited ‎02-21-2024 09:30 AM

HP Recommended

Hi:

 

You need these drivers:

 

Base System Device

 

JMicron Media Card Reader Driver 

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

 

 PCI Simple Communications Controller

 

Intel Management Engine Interface (MEI) Driver

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63661.exe

 

The ACPI\HPQ6000 is probably not fixable anymore on these newer builds of W10.

 

In any event see the solutions that used to work a few years ago:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Mobile-Data-Protection-Sens...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-8570w-Accelerometer-driver-...

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->