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‎02-21-2024 08:48 AM - last edited on ‎02-21-2024 11:56 AM by Moderator

HP Recommended
Product: HP EliteBook 8770w Base Model Mobile Workstation

Hi there,

I'm working with the Elitebook 8770W Windows 10 64bit

My device manager reports missing drivers for:

Base System Device, PCI Simple Communications Controller, Udriver for "Unkwown Device"".

PCI\VEN_8086&DEV_1E3A&SUBSYS_176C103C&REV_04
PCI\VEN_8086&DEV_1E3A&SUBSYS_176C103C
PCI\VEN_8086&DEV_1E3A&CC_078000
PCI\VEN_8086&DEV_1E3A&CC_0780

PCI\VEN_197B&DEV_2392&SUBSYS_176C103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_176C103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

ACPI\VEN_HPQ&DEV_6000
ACPI\HPQ6000
*HPQ6000


Can you please help ?
Thank you

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2024 09:29 AM - edited ‎02-21-2024 09:30 AM

HP Recommended

Hi:

 

You need these drivers:

 

Base System Device

 

JMicron Media Card Reader Driver 

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

 

 PCI Simple Communications Controller

 

Intel Management Engine Interface (MEI) Driver

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63661.exe

 

The ACPI\HPQ6000 is probably not fixable anymore on these newer builds of W10.

 

In any event see the solutions that used to work a few years ago:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Mobile-Data-Protection-Sens...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-8570w-Accelerometer-driver-...

 

 

View solution in original post

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1 REPLY 1

‎02-21-2024 09:29 AM - edited ‎02-21-2024 09:30 AM

HP Recommended

Hi:

 

You need these drivers:

 

Base System Device

 

JMicron Media Card Reader Driver 

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

 

 PCI Simple Communications Controller

 

Intel Management Engine Interface (MEI) Driver

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63661.exe

 

The ACPI\HPQ6000 is probably not fixable anymore on these newer builds of W10.

 

In any event see the solutions that used to work a few years ago:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Mobile-Data-Protection-Sens...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-8570w-Accelerometer-driver-...

 

 

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