Elitebook 840 G5 is not charging

[Pompe]

Hello,

I try to keep it simple.

I use my Laptop with standalone charger (19.5V and 65 to 90W) and with Ultraslim Dockingstation 2013 and delivered charger. Unfortunately I realised the charging issue too late. So the battery is drained down to about 5 %.

First Windows 10 said its charging...but it wasnt. The battery light was Orange / Orange blinking. I tested it with different chargers (19.5V and 65 to 90W).

Since today, there is no response of the battery light at All (off).

Is it a battery problem and is it possible to Start the Laptop with unplugged battery? I already tried it, but no power on. If possible it could be another charging problem then battery.

Thanks in advance and kind regards.

[Pompe]

Has no one an idea or experience with it?

Best Regards

[TryToDoMybest]

Hello

if you removed the bottom cover and removed the battery , then you connect the HP Power Supply , either 65W or 90W, the notebook MUST power on.

if it doesn't ,  I can say stupind things:

try with another power outlet

did you used the same power cord from Power Outlet to Power Supply or two different cables ?

finally , call HP post-sales support , probably your notebook has an issue with power input.

I can't see other reasons.

Bye