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Pompe
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Message 1 of 3
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Elitebook 840 G5 is not charging

HP Recommended
840 G5
Microsoft Windows 10 (64-bit)

Hello,

I try to keep it simple.

 

I use my Laptop with standalone charger (19.5V and 65 to 90W) and with Ultraslim Dockingstation 2013 and delivered charger. Unfortunately I realised the charging issue too late. So the battery is drained down to about 5 %.

First Windows 10 said its charging...but it wasnt. The battery light was Orange / Orange blinking. I tested it with different chargers (19.5V and 65 to 90W).

Since today, there is no response of the battery light at All (off).

 

Is it a battery problem and is it possible to Start the Laptop with unplugged battery? I already tried it, but no power on. If possible it could be another charging problem then battery.

 

Thanks in advance and kind regards.

2 REPLIES 2
Pompe
Author
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Message 2 of 3
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HP Recommended

Has no one an idea or experience with it?

 

Best Regards

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TryToDoMybest
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Message 3 of 3
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HP Recommended

Hello

 

if you removed the bottom cover and removed the battery , then you connect the HP Power Supply , either 65W or 90W, the notebook MUST power on.

if it doesn't ,  I can say stupind things:

try with another power outlet

did you used the same power cord from Power Outlet to Power Supply or two different cables ?

finally , call HP post-sales support , probably your notebook has an issue with power input.

 

I can't see other reasons.

 

Bye

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