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07-23-2019 11:19 AM - edited 07-23-2019 11:27 AM
I try to keep it simple.
I use my Laptop with standalone charger (19.5V and 65 to 90W) and with Ultraslim Dockingstation 2013 and delivered charger. Unfortunately I realised the charging issue too late. So the battery is drained down to about 5 %.
First Windows 10 said its charging...but it wasnt. The battery light was Orange / Orange blinking. I tested it with different chargers (19.5V and 65 to 90W).
Since today, there is no response of the battery light at All (off).
Is it a battery problem and is it possible to Start the Laptop with unplugged battery? I already tried it, but no power on. If possible it could be another charging problem then battery.
Thanks in advance and kind regards.
07-26-2019 10:14 AM
if you removed the bottom cover and removed the battery , then you connect the HP Power Supply , either 65W or 90W, the notebook MUST power on.
if it doesn't , I can say stupind things:
try with another power outlet
did you used the same power cord from Power Outlet to Power Supply or two different cables ?
finally , call HP post-sales support , probably your notebook has an issue with power input.
I can't see other reasons.
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