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‎11-28-2025 08:10 AM - last edited on ‎12-08-2025 08:00 AM by Level 15

HP Recommended
  • Hi, I use hp mt46 mobile thin client laptop,  with the serial no (>Do not include the product serial number or any private information<) Windows 11 pro but I can't make use of the camera and fingerprint sensor. Anytime I make video with the camera, it displays video error with a code.. pls help me out cos this is limiting my productivity on life sessions . Pls how can I solve the problem asap 
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‎12-08-2025 07:57 AM

HP Recommended

Hello @Dorlapo ,

 

Welcome to the HP Poly community.

 

I can see you posted the same or similar question over multiple days now.

 

This is a peer-to-peer community forum and not HP Support.

 

A volunteer will reply if they think they can help you. 

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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‎11-28-2025 08:23 AM - last edited on ‎12-08-2025 07:56 AM by Level 15

HP Recommended

Hi, I use hp mt46 mobile thin client laptop, with the serial no (>Do not include the product serial number or any private information<) Windows 11 pro but I can't make use of the camera and fingerprint sensor. Anytime I make video with the camera, it displays video error with a code.. pls help me out cos this is limiting my productivity on life sessions . Pls how can I solve the problem asap

Here is the error code it displays .. pls I need someone to help me asap

0xA00F4293<VideoCaptureStartTimeout>

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Was this reply helpful? Yes No

‎12-08-2025 07:57 AM

HP Recommended

Hello @Dorlapo ,

 

Welcome to the HP Poly community.

 

I can see you posted the same or similar question over multiple days now.

 

This is a peer-to-peer community forum and not HP Support.

 

A volunteer will reply if they think they can help you. 

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
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‎12-10-2025 04:17 AM

HP Recommended

Thank you so much, I've contacted the support in my region and they weren't able to solve my problem 

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