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Happelgren
Level 2
5 4 0 5
Message 1 of 21
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External monitors wont wake up from sleep (HP USB C dock G4)

HP Recommended
EliteBook 1040 G4
Microsoft Windows 10 (64-bit)

Our monitors (connected with DisplayPort to the USB-C docking station) do not wake up after put to sleep, when trying to resume work on the computer (which hasn't been powered off or sleeping/hibernating during the time)

Workaround is to unplugg the USB-C cable from the computer and plug it back in.

20 REPLIES 20
soccer_dan
Level 8
Level 8
1,204 709 76 144
Message 2 of 21
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HP Recommended

there are 2 things i would look at

 

1) make sure the dock's firmware is up to date...f.37 - https://support.hp.com/us-en/drivers/selfservice/hp-usb-c-docking-station/17032707/model/20092244

 

2) run hp image assistant (sp101503) - https://www8.hp.com/us/en/ads/clientmanagement/download.html and update all drivers, and bios

I work for HP. However, all opinions and comments are my own.
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nelgin
New member
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Message 3 of 21
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HP Recommended

Did you ever find a solution for this?  We have the same issue with our Elitebooks connected through HP USB C-dock G4.  Only way to wake the laptop each morning is to unplug usb c cable or disconnect power from the dock.  All drivers and firmware have been updated.  Even installed drivers for monitors, which are HP VH27.

Thanks!

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TryToDoMybest
Level 8
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Message 4 of 21
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Hello

 

try to disable any power save capability om the monitor and see what happens.

 

bye

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Happelgren
Author
Level 2
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Message 5 of 21
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Nope, no solution.. Updated everything, tried diffrent docks.. Event bought a new dock USB-C G5 I belive but that didn´t solve it either.

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nelgin
New member
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Message 6 of 21
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Thank for the reply.  Same here.  Updated all drivers, firmware, and changed power settings on monitors.  Still no luck.

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RK54
Level 1
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Message 7 of 21
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I have the same problem with a G5 Dock. Need to replug every time to get the monitors to work again. It's a major nuisance - I'm 99% sure this is an issue with the dock firmware - please fix this asap!

1 person found this reply helpful
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TryToDoMybest
Level 8
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Message 8 of 21
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Hello

 

do you know the firmware version of your USB-C Dock G5 ?

 

bye

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RK54
Level 1
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Message 9 of 21
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I had previously updated the G5 dock to the latest firmware, 1.0.8.0 Rev.A. The problem persists.

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TryToDoMybest
Level 8
1,050 994 106 206
Message 10 of 21
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Hello

 

in case you have an HP Commercial Notebook ,  Probook ior Elitebook, try what is written here:

https://support.hp.com/us-en/document/c06575423

 

bye

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