• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Locked

‎01-30-2021 12:39 PM

HP Recommended
Product: Hp zbook 17 g2
Operating System: Microsoft Windows 10 (64-bit)

I'm an employee at office depot and I've had this computer in previously for an OS install 2 months ago customer brought it back won't boot past windows logo and I just need to factory reset it any ideas on how I can go about this?

1 REPLY 1

‎02-01-2021 01:10 PM

HP Recommended

Hello @Bcarmody 

You can just reinstall Windows 10 via the standard means. For details, please check the attached PDF file below.

 

After you reinstall Windows, download/install HP Image Assistant >> https://support.hp.com/lt-en/document/c05820785

Run it to download and install all drivers, recommended BIOS update, software, HP ESU, etc

 

HP Cloud Recovery exists for reinstalling to factory default condition but it does not support this Zbook model (which is somewhat old model). Your nest option is clean vanilla WIndows installation.

 

Hope this helps

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.