cancel
Showing results for 
Search instead for 
Did you mean: 
eyoung71
New member
1 0 0 0
Message 1 of 3
168
Flag Post

FedEx lost order

HP Recommended

I need to talk to a representative.  FedEx told me that my package is lost and I have to file a claim with HP.  

 

I have my order number and the email of the order, but the order status prompt asks for the last four digits of my phone number. 

 

Somehow,  the phone number associated with the order was either typed in wrong, or it is not recognizing my lasy four digits. I cannot get a representative and cannot find where to directly email someone. 

 

This is a significant purchase, and I need help.

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
32,065 31,770 2,925 10,673
Message 2 of 3
Flag Post
HP Recommended

@eyoung71 

 

I am sorry that happened!

 

Request for an Assist

 

  • I will submit a request that someone take a look.

Worth Noting

  • Our Community is not HP Technical Support.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 3 of 3
Flag Post
HP Recommended

@eyoung71 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation